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Enhancing User Experience

Enhancing User Experience

Visco Software’s Latest Updates

At Visco Software, we constantly strive to provide our valued customers with the best possible experience while utilizing our global ERP software for importers and exporters. We are excited to announce two significant updates that will not only improve performance but also enhance our customer support services. In this blog post, we will delve into the details of these updates and explain how they will benefit both our existing and future customers.

Update 1: Transition to AWS for Improved Performance

To ensure optimal performance for our users, we have migrated our system to the reliable and scalable infrastructure of Amazon Web Services (AWS). This transition will result in several key improvements:

Immediate Query Execution Time Improvement:

By analyzing performance metrics in CPU, RAM, Query Execution, Browser Navigation, and Storage, we have implemented a scaled growth model. As a result, our users will experience faster query execution times, leading to more efficient data retrieval and analysis.

Short/Long-Term Processing and Memory Improvement and Growth Flexibility:

Our move to AWS allows us to optimize processing and memory capabilities. This not only improves the performance of our software in the short term but also provides the flexibility to accommodate future growth and scalability requirements.

Optimized Cross-Server Communication and Framework Consolidation:

With our system now hosted on AWS, we have optimized cross-server communication, enabling seamless data transfer and improved synchronization between different components of our software. Additionally, framework consolidation ensures a more streamlined and efficient operation.

Immediate Impact for Customers:

We understand the importance of immediate benefits for our customers. In our testing, we have observed that large reports now load, on average, 40% faster than before. Furthermore, general tab-to-tab navigation is noticeably quicker, ensuring a more consistent and reliable user experience right from the start.

Update 2: Strengthened Customer Support Team

Recognizing the significance of timely and effective customer support, we have expanded our team with the addition of a highly skilled member. Here are the details:

New Customer Support Team Member Experience:

Our new team member brings a strong background in both Customer Support and IT/Network Infrastructure. She specializes in AWS and VM Management and has quickly become well-versed in software support and global trade terminology. This diverse expertise enables her to provide comprehensive assistance to our customers.

Benefits and Improvements:

These updates offer several key benefits to our customers:

1. Improved First-Level Support Response Times:

With the addition of our new team member, we can provide faster responses to customer queries and issues. Timely assistance ensures that our customers receive the support they need, minimizing any disruption to their operations.

2. Time Allocation for Level 2 Support Projects:

By enhancing our first-level support capabilities, we can allocate more time and resources to address complex issues and undertake level 2 support projects. This ensures that customers receive thorough and effective assistance throughout their journey with Visco Software.

3. Enhanced Internal IT Infrastructure Knowledge Base:

Our expanded team further strengthens our internal knowledge base, fostering continuous learning and improvement. This collective expertise translates into a more robust and reliable software infrastructure for all our customers.

Fostering Global Reach with Local Expertise

In addition to expanding our customer support team, it’s worth mentioning how Visco Software values both global reach and local expertise. While we have successfully built a global network of VISCO affiliates to provide specialized development skills for our software worldwide, we also recognize the importance of a local infrastructure. We actively employ recent graduates and individuals who have made the Hudson Valley their home for many years, ensuring a diverse team that brings a wealth of knowledge and expertise to our customer support services. This combination of global and local talent allows us to provide personalized assistance and a deep understanding of the specific needs and challenges faced by our customers in different regions.

In Conclusion:

At Visco Software, we are dedicated to continuously improving our ERP

software to meet the evolving needs of importers and exporters worldwide. The transition to AWS and the addition of a skilled customer support team member reflect our commitment to delivering superior performance and exceptional customer service. These updates will empower our customers with a more efficient and responsive software experience, enabling them to streamline their global trade operations effectively. We are excited about these enhancements and look forward to serving our customers with even greater excellence in the future.

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