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ERP Evaluation Criteria

ERP Evaluation Criteria

#Are you planning on implementing a new enterprise software?

If so, here are some tips on how to qualify and evaluate potential vendors:

1. FUNCTIONALITY– How well does the application meet the defined requirements of the company?

Evaluation Criteria

  • Differentiating features
  • Ease of use
  • Inter-operability
  • Hosted vs. integrated
  • Core competency compatibility
  • Industry “fit”
  • Ease to change to meet changing business needs (flexibility)

Process to Evaluate

1 day demonstration & follow-up discussions

Assigned Weighting

40% of total evaluation criteria

2.  SUPPORT & RELIABILITY– How likely is it that the vendor will be there when we need them?

Evaluation Criteria

  • industry experience
  • Financial stability
  • Service and support capabilities
  • Willingness to “partner” / cost flexibility
  • Strategic direction
  • Commitment to your success

Process to Evaluate

Four hour executive session (same)

Assigned Weighting

25% of total evaluation criteria

3.  TECHNOLOGY– Does design and infrastructure of the software align with the Vendor’s overall capabilities?

Evaluation Criteria

  • Platforms supported
  • Ability to communicate/receive information from multiple languages
  • Available tools/simplicity to build integrations and customizations
  • Ease of implementing
  • Scaleable for growth

Process to Evaluate

Four hour executive session (same)

Assigned Weighting

10% of total evaluation criteria

4.  COST – What are the comparative initial and ongoing support costs?

Evaluation Criteria

  • Hardware (if applicable)
  • Software licenses (if applicable)
  • Hosted Solution (if applicable)
  • Maintenance support
  • Implementation
  • Total cost of ownership estimates

Process to Evaluate

Submitted quote & estimates (if applicable)

Assigned Weighting

25% of total evaluation criteria

Of course, if you are considering implementing the new system to start the new year, now would be the time to pick the project up again.

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