How do I create the new sales rep in Visco?
Tools>Master Table Maintenance>System Tables>Buyer/Traders and select Edit. When you add new you can choose if the Trader is a buyer, a seller or both. To make a trader inactive, just set “Active” to No. This will keep the history but not allow new orders to be created for that Trader.
Can we modify our own document templates?
No, unfortunately, all document templates are managed by the VISCO technical team. Please email document template change requests to support@viscosoftware.wpengine.com
Can you create your own reports?
Yes. Although VISCO does not have its own report building tool, you can use Excel or other SQL Server compatible report writing software to access the data. We also offer training on how to write your own reports using Excel.
Can the system Alert me when we are low on inventory
Yes. At the product level you can set the “Re-Order Point” for that product. This is the minimum amount of stock that you want to have on hand at all times. If the inventory for that product drops below the re-order point then that product will appear on Re-Order Point Alert on the home page. […]
Can we start with the cloud option and move the software to our own server later on?
Yes. Since there is no long term commitment, some companies will choose to start using the cloud software and pay the license fees month to month but move the software to their own server later on and do the one time purchase of the license to avoid ongoing monthly license fee costs.
What do the Container Back Order Options Mean?
Create back order for PO and Preallocated SO(s)-Use this if the vendor is short shipping but you stioll want the balance and the customer still wants the balance as well Create Back Order and Reduce qty on pre-allocated SO-you would use this if you still wanted the balance of the PO shipped but you were […]
How do I find a history of inventory adjustments?
If you want to see inventory adjustment history on a single venture, you would go to Inventory>Packing List and click into the “Inventory Adjustments” tab To see history of all Inventory Adjustments you would go into Reports>Custom Reprots>Inventory Adjustment Log
How to Enter A New Payment Term
Go to Tools/Master Tables Maintenance/System Tables. Choose SO or PO Payment Terms Add your new payment term.
Are costs creatd automatically when containers are received?
The default setting is to not have these two events connected but instead allow the user to record the receiving of inventory and the entry of the supplier invoice separately. However, many VISCO customers prefer to save the data entry work of entering the supplier bills so the option to have the bills generated automatically is […]
Can I view cancelled SOs? The problem we are trying to resolve is that a customer might call with their SO # and ask for the status on the SO, the message is displayed ‘SO not found’. At that point, we do not know whether it was entered and cancelled or never entered, and it requires digging through paper files to try and figure it out
Cancelled SOs (and POs) can be viewed via a Custom Report please contact support@viscosoftware.wpengine.com for more information
