I am unable to remove a Back to Back from an order, I receive a message “Cannot remove a Back to Back Assignment because Logistic information has been entered for Shipment (shipment #)”. What does this message mean?
Use Release Explorer to check the status of the Sales Order Shipment. Once a shipment has been allocated and released, the Back to Back cannot be removed. If you un-release and un-allocate the shipment, you will be able to successfully remove the back to back
I’m having trouble accessing the Delivery Order from Logistics, Outbound, Delivery Maintenance
You can regenerate the document as follows: Logistics Outbound Delivery Information Documents and Images tab, delete the document Links Tab, Click on the document name to regenerate it
In Container Maintenance, a PO shipment (venture) is not available, even though the PO shipment is issued. How can I find out why the PO shipment is not available?
Use Venture Explorer to see the status of the venture. If you are not sure what the status is, make sure you check the status checkboxes at the top. One possible reason why the venture is not available is that it the venture is closed (goods have been sold, invoiced), Venture Explorer will confirm this
How can I view a Delivery Order document?
Logistics Delivery Maintenance Select the Delivery Order
How can I remove an incorrect accrued Exchange Rate cost from a venture? The currency exchange rates are incorrect and generating incorrect costs. This is showing up on my Gross Margin report
Change the currency on the Purchase Order if it is incorrect Or Change the exchange rate on the Purchase Order line, if it is incorrect. Then go to Tools, Recalc Accruals and LPC, and rerun it for the Purchase Order. This should correct the accrual
I would like to load a new manufacturer but no matter what ID I try to assign, this message is displayed ‘Manufacturer Custom Id (Manufacturer) is not a unique key’ what does this message mean?
‘Manufacturers Entry’ was not turned on, typically, vendors are used. The VISCO Support team has switched on Manufacturers – you will be able to add them now
How can I find out if an inbound shipment (venture) is late?
On the VIS Home Page there is an Alerts section: The ‘Late Shipments Alert’ displays a list of shipments that have missed the ETA. The shipment can be viewed or edited from the Late Shipment list (use the View or Edit link on the far left of each shipment)
When I add an Offer and select Update, this message is displayed ‘”Accounting key exceeds maximum length (40)” what does this mean?
Check the number of characters in the Accounting Key field. The maximum number of characters is 40, you need to make the accounting key less than or equal to 40 characters
Where I can ADD I either Products/Customers/& vendor in Offers/Inquiries and Quotes?
For adding new Products/Customers/Vendors: instead of clicking on ‘Add New’, you will need to click on ‘GO’
What file extensions can we use for the Product Image?
jpeg, gif and bmp can be used
