Many VISCO customers will have offices in China or will work with third party sourcing agents in China. In addition, when traveling through China users will regularly want to check inventory levels, check order history or the status of existing orders.
A common complaint that we receive is that when the application is hosted in the United States (for example for users on our cloud servers), is that speeds can be problematic.
A good test connection in China would probably mean you’ll need to upgrade your upload speeds on your connection in the US. If the download speeds are fine in China, then theoretically it’s the upload speeds from your actual server out to the internet causing the slow down, meaning a connection from anywhere outside your office would be slower until that was resolved. Presumably, if you are running off a cable modem/dsl (not a T1) connection, then this is exactly the problem, generally even the business connections are designed for heavy upload speeds.
A good test for this is to confirm that speeds are equally slow from your hotel. Other customers have indicated that speeds in their hotel rooms from Major Chain hotels in China are significantly better than those experienced in the offices in China, generally though this would suggest a download speed issue in the China offices.
Of course, there are several other approaches that are more restrictive in terms of outside access. If you want them to remote through a VPN connection, you could see a speed increase in that way (although its not terribly likely) or you can use something like PC Anywhere or Logmein and organize it so that each user in China has their own remote pc stored in the US office.
We have heard from some customers that installing VPN software within the network on the China side will improve speeds. The software listed below we have have some success with.
Unfortunately, there is no “quick fix” on our end, and when we see good speeds as we do within your network now, but we see slower speeds elsewhere it is always a connectivity issue. Hope this helps you to make an informed decision on how to go forward with this.