#Are you planning on implementing a new enterprise software?

If so, here are some tips on how to qualify and evaluate potential vendors:
1. FUNCTIONALITY– How well does the application meet the defined requirements of the company?

Evaluation Criteria

  • –Differentiating features
  • –Ease of use
  • –Inter-operability
  • –Hosted vs. integrated
  • –Core competency compatibility
  • –Industry “fit”
  • –Ease to change to meet changing business needs (flexibility)

Process to Evaluate

–1 day demonstration & follow-up discussions

Assigned Weighting

–40% of total evaluation criteria

2.  SUPPORT & RELIABILITY– How likely is it that the vendor will be there when we need them?

Evaluation Criteria

  • –industry experience
  • –Financial stability
  • –Service and support capabilities
  • –Willingness to “partner” / cost flexibility
  • –Strategic direction
  • –Commitment to your success

Process to Evaluate

–Four hour executive session (same)
Assigned Weighting

–25% of total evaluation criteria

3.  TECHNOLOGY– Does design and infrastructure of the software align with the Vendor’s overall capabilities?

Evaluation Criteria

  • –Platforms supported
  • –Ability to communicate/receive information from multiple languages
  • –Available tools/simplicity to build integrations and customizations
  • –Ease of implementing
  • –Scaleable for growth

Process to Evaluate

–Four hour executive session (same)

Assigned Weighting

–10% of total evaluation criteria

4.  COST – What are the comparative initial and ongoing support costs?

Evaluation Criteria

  • –Hardware (if applicable)
  • –Software licenses (if applicable)
  • –Hosted Solution (if applicable)
  • –Maintenance support
  • –Implementation
  • –Total cost of ownership estimates

Process to Evaluate

–Submitted quote & estimates (if applicable)

Assigned Weighting

–25% of total evaluation criteria

Of course, if you are considering implementing the new system to start the new year, now would be the time to pick the project up again.